Frame USA Customer Reviews


We love to hear from our customers! Tell us how we did with your order. 
Did you receive the customer service you needed? We are here to help - email us at [email protected] or call our Customer Service Department at 1-800-577-5920. 

We also appreciate positive reviews on our facebook page here.

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- About our Services -


2018 Customer Comments:


7/8/2018 | Becky N. : Great prices and great frames. Always very helpful when I have questions. Shipping is pretty quick and packed VERY well.



6/23/2018 | Clyde R. : The frames were great and made in USA can't get any better than that.



6/19/2018 | Finch & Cotter Inc: OMG, I cannot begin to explain how grateful we are for your excellent customer service! We are 100% customers for life.



6/10/2018 | Regina: I got my order on Friday and they are great! I just wanted to let you know I really appreciate it. There were stickers on them saying “manufactured with pride Line 4. They really should be proud and I hope you will tell them I said THANKS! Great job.



5/15/2018 | Joseph W. at the U.S. Department of Energy: Frame USA just became our go to supplier for both the ready-made, prepackaged frames and the u-frame kits. Frame USA has replaced the two vendors we have been using for many years.



2/23/2018 | Marianne M. : I want to let you know how very much I appreciate your special handling of my latest order of the Appalachian Barnwood Frames. Upon ordering, I sent an email letting you know that I use your frames for my art that goes into galleries. I received a very nice response and a promise that my order would be inspected for quality prior to shipping. Wow! This was the nicest set of frames that I have ever received and I am beyond thankful for your extra care! I recommend you to all of my artist friends and will definitely continue to do so!  



2/18/2018 | Milian L. : A wonderful store, the only place I will buy my frames and have work done on my pictures. I have been a customer since I was a small child when the name was something different (don't recall the previous name or year) but every single time I come in it's always a positive experience. The staff is friendly, the selection is massive, and the prices are exceptional. I highly recommend Frame USA for anything that needs to be professionally matted or framed. Keep up the great work!



1/12/2018 | Scotty H. : Got an email about 30 minutes ago telling me the picture frames I ordered had been shipped. An hour ago I received them via FedEx. Now that's service! A shout out to them, Frame USA. Quality and inexpensive. Check 'em out.   



2017 Customer Comments:


12/21/2017 | Scott T. : I want to say that you are a grade A company and great to work with. Thanks a bunch for your help.   



11/28/2017 | Shervin N. : I just wanted to send a big thank you for the frame! I had a poster printed and it looks amazing in the frame and so period-correct for an '80s mall poster. I'm so satisfied. Thank you once again! 



10/11/2017 | John S. : I have bought several hundred frames from Frame USA. Top quality work. Never a problem, never. Customers always complimented the framing with my artwork. Great materials, the use and miters are always beautiful. You will be amazed.  



10/2/2017 | Pamela M. : Thank you for your product. I have been very happy with the quality of the frames I've purchased and the price. Mostly I appreciate you are an American company. Your site is set up so that the order procedure is easy to follow and always worked for me. Thank you. And your customer service is excellent, congratulations on your staff. And yes, I not only would recommend Frame USA, but I have a number of times. Your frames overall would complement most decors if not all and again, you are an American company and many people still look to buy from the USA. Thanks for being there, and I pray your business flourishes and you don't go anywhere. Best Regards.



8/30/2017 | Will P. : We received the frames today and they look amazing. I am very happy with the quality. Thank you so much for all of your help. I hope to work with you in the future when placing our next order. Thanks.    



8/21/2017 | Alissa Y. : Found great frames on your site to complete a work project! Love them!



8/15/2017 | Becky N. : Hi, I have ordered from you a few times!! LOVE the frames I get.



8/8/2017 | Peter P. : I got the frames and they look terrific! Thanks so much. I'm using them to frame my art for a show I'm having. I'm hoping I'll be ordering more soon. You were such a support. Thanks a ton.



6/3/2017 | Tammy K. : Thrilled with my custom frames ordered from you folks! The sizing is precise and correct, mitering is beautifully done, and they are a perfect complement to my paintings. Thank you!



5/18/2017 | Dionne T. : Thanks for your help in getting this processed, we appreciate it very much! We plan to use them for our Annual Conference awards ceremony coming up in July. We were impressed with the frames we ordered thus far and decided to order wood frames. We saved a great deal switching from our previous vendor to Frame USA.    



5/17/2017 | Sandra H. : I can't say enough good things about your company. We had an acrylic sign made for our pool house pub. Michael's hobby wanted $92 to frame the 32 x 32 picture. Joanne's fabrics wanted $75 to frame it. I can't believe the great price I got on your website or I can't believe how easy it was to put the frame together. I'm so glad there are companies out there for DIY projects... Again thank you so much.



4/19/2017 | Jerry W. : First order went great, I'll be placing another very soon. Thank you so much for your help, best rep I've gotten. 



4/7/2017 | Susan G. : I wish to hank all the customer service representatives I had the pleasure to work with while completing a purchase. My first contact was me not knowing what I was looking for. My second contact was actually ordering frames. My third contact was to resolve a problem. All three ladies were professional, cheerful and know their facts. I will order from Frame USA in the future! 



3/21/2017 | Reina S. : I have had great service and will continue ordering my frames from you!



3/20/2017 | Helen Y. : I decided to trim my prints and use the existing frames. They are such nice quality! I'm impressed. Count me a happy repeat customer.



3/3/2017 | Katelynn M. : I had the pleasure of speaking with Lauren this morning. She was so extremely helpful. Her kind voice brightened my day on one of the most stressful days (so far) that I've had in a while. She made the process of ordering all of my bosses custom frames so much easier! I'm very grateful for her help!



3/1/2017 | Andrea C. : I purchased some of your barnwood picture frames and am beyond amazed at how they look. And I got them right on time like the sales guy said. I will definitely use this company for future frame purchases!



1/12/2017 | Chris H. : Purchased a few frames from your company over the last few months and I am very pleased with all of them! Great construction and a great selection of colors. A very nice accompaniment to my counted cross-stitch pieces plus really good prices!



1/4/2017 | Jim M. : As usual, the best service ever! Wish all companies had the service your provide. Thanks much!



2016 Customer Comments:


12/30/2016 | Bobby: Hey there folks. I ordered four custom double mats from you folks several weeks ago. I'm just now getting to my review. My materials showed up on time and packaged to withstand an atomic blast. Everything arrived perfectly. The mats are cleanly and expertly cut. I'm very, very pleased with this service, your products, and the affordability. I look forward to doing additional business with you in the future. 


12/23/2016| Karen: Thank you so much for selling the plain basswood frames! That is my favorite style and it is very hard to find frames like that anywhere in stores or online. My order of 10 regular and custom frames just arrived and is perfect! Please keep making them! 



12/18/2016| Michele: I received my frames when promised. I am really pleased with the quality and will be ordering more in the new year. Merry Christmas.  



11/24/2016| Dale: I couldn't recommend a framing materials supplier more highly than I do Frame USA! Fast service, lowest prices, and great quality... What more could you ask? Oh, yes, and there's the fact that they're made right here in the USA!!! 



11/17/2016| Katlin: Just wanted to say I love your picture frames, especially the royal one! It is just gorgeous! I own a photography business so clients come in and see your frames too and love them! Thank you and keep on producing, and I will keep on buying! 



10/13/2016| Joann-Dan: I recieved my first order from Frame USA and it was perfect! Thank You.  



9/20/2016| Linda: I just received my order of three frames and hanging kits. I must say, the quality and customer service are unbelievable for the price!!! I wasn't expecting the frames to be anywhere near as nice as they are, but didn't want to spend a ton of money. FrameUSA really delivers a quality product for amazingly affordable prices! Thank you, FrameUSA, for the lovely frames, and for creating jobs in the US!



9/15/2016 | Cali: I just wanted to take the time to let you know that I really appreciated all the help I got from one of your employees, Lindsay. She is great asset to your company and I will always keep Frame USA in mind if a project comes up like this one again!



9/13/2016 | Ken: I just wanted to say thank you. I received the custom mat on Friday and was able to get the frame and award assembled in time. The mat looked awesome and it made the award look world class.



9/10/2016 | Danny: Got to say that these frames are amazing! Perfect for the price. I buy many, many prints from comic conventions and these are great for that purpose. I am putting in another order very soon!  



8/22/2016 | Sue: We received the black mats, thanks for the quick turnaround time! This is definitely not our last order. YOU GUYS ROCK!!!



8/11/2016 | Lea: I had searched for over two years online and locally for a reliable source for frames for my business and tried Frame USA a little over a year ago. BEST decision I ever made. I've ordered several hundred dollars worth so far, and couldn't be happier with the fine quality of the frames I use, timely delivery, expert packaging, and exceptional customer service. In all these frames, I've had only one minor issue which was really no big deal, but customer service took care of it immediately. Don't hesitate to purchase from Frame USA. You won't be disappointed.